Do you want to excel in customer service and sales?

With us, you get the chance to create fantastic customer experiences and develop in an environment where we encourage and uplift each other. Does this sound like something for you? Then you are welcome to Releasy!

About the role

As a customer service representative at Releasy, you will:

• Represent Releasy and our client Telia - one of Sweden's leading companies in IT and telecommunications.
• Be the customer's first contact via phone.
• Actively work with sales in every customer meeting by identifying the customer's needs and offering the right solutions.
• Deliver top-notch service and always prioritize customer satisfaction.

Employment type: Permanent employment with a 6-month probation period.

Education: Basic training combined with practical work.

Salary: Fixed monthly salary combined with commission-based bonuses linked to your upselling.

Working hours: Working hours vary depending on forecasts. Telia's opening hours are:

Monday-Friday 08:00-19:30 and Saturday 09:00-17:30.

Start: Training begins: 2026-02-06, which is also the start date for employment.

We offer:

• Secure employment with collective agreements and pension
• Career opportunities through Releasy's career ladder and internal development programs
• Wellness grants and other benefits for your health and well-being
• Borås: Pleasant working environment with, among other things, a ping pong table and a large lovely terrace for sunny days.

We are looking for someone who:

• Has a high school diploma
• Speaks and writes fluent Swedish and has good knowledge of English
• Has computer skills and system competence
• Is communicative and solution-oriented
• Experience in service or sales is an advantage

We are looking for someone who enjoys working towards clear goals and has a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. To succeed in the role, you need to be curious, solution-oriented, and want to develop as a customer service representative in a dynamic environment.

Ready to take the next step?

Submit your application today – we process applications continuously and the position may be filled before the application deadline.

We use a structured recruitment process to ensure fairness and quality. The process starts with selection questions to check the basic requirements. This is followed by a background check that you will be informed about before you decide whether to share it with us. Automated systems may occur, but all decisions are made by humans. Background checks are conducted to create a safe working environment for both customers and employees.

If you progress in the process, you will be invited to an interview, supplemented with tests and digital reference checks to get a comprehensive picture of your competence.

If you have questions about the position, please contact the responsible recruiter at [email protected] (mailto:[email protected]).

We handle recruitment internally and kindly ask recruitment agencies not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy handles its clients' customer service and sales across all channels, such as social media, chat, email, and phone. We have over 40 years of experience in the industry and approximately 1500 employees in Sweden, Norway, and Finland.